The Omni-channel Banking conference will be held at Focus Rooms Conference Venue in Sunninghill the 28th and 29th of May 2014. This conference is different from the current multi-channel method in which banks encourage customers to use the least expensive medium, whether this is on-line, mobile, call centre, ATM, card etc.
Banks are forced to look at providing customer experience across all channels at the same time due to the inconsistency of delivering genuine cross-channel service while not giving enough attention to the user experience.
Omni-channel provides that experience – to provide customers smooth access to financial services and products at any given time.
The Omni-Channel Banking Conference 2014 will meet a variety of questions relating to the new channel landscape and creating the ultimate customer experience. From planning and strategy, innovation and new technology to trends and improving customer service and interaction, the agenda will help delegates through the processes needed to successfully manage the transition to omni-channel banking.
The speaker panel once again consists of leading experts. Speakers represent key players in the field of channel management and customer service, including Dimension Data, Accenture, Wincor Nixdorf, Allos, Oracle, Microsoft SA and SAS.
The track record in organising top-class events for the banking community speaks for itself. Last year over 900 delegates attended the financial events.
All professionals dealing with the different channels such as call centres, ATM’s, online, mobile, cards, social media, branch etc, are invited to join this highly informative event.
Image Source : Kelly Nash